The project http://www.orehovodom.ru was the first Residential complex site on which the chat bot appeared directly in the window on the site, without moving to third-party applications. We were very interested in how visitors to the site would react and communicate with the bot. It is worth noting that the site has several more online services for communication with customers. This is an online chat with a live consultant and ordering a taxi to the object and ordering a callback is simple. Thus, the chat bot has a serious competition.
On the recommendation of the client, we made a real character under the name "Michael" from an impersonal bot, and also added the call "Chat with our bot" in the widget's plate.
As a welcome speech, the bot offers to tell about current special offers and promotions.
In the process of dialogue, the chat bot answers the client’s questions and suggests leaving contact for further communication with the manager.
From the inside, the process of setting up a database of dialogues was based on the analysis of more than 10,000 calls to real online consultants for a long time.
The resulting base is filled with answers in the proposals for the residential complex “Orehovo. Park House "with the scripts of sales managers. In the case when the base is not sufficient to give an answer, the bot notifies by a letter about the failed dialogue. When the client leaves the phone, the lead is sent to the sales department.
- Hi Michael, is there 1 room we have something?
- Hello! We sell ready-made apartments for living and business. Now we have 1 room apartments ranging in size from 38.3 m2 and priced from 5,600,000 R. Please leave your phone number and we will help you choose the best option.
- 7 (906) 771-00-04
- Thank you, we will contact you.
For the reporting period from 11.05.2018 to 11.06.2018, 23 contacts from traffic 15,623 visits were received
Customers showed a high interest in communication, the conversion from a visit to a dialogue was 1% .
Total number of hits increased by 24%
Due to the use of chat-bot, the average cost of calls decreased by 24%
“At the end of 2017, we discussed with the AI-chat company the possibility of creating a chat bot that would solve our problem of communicating with Clients using text messages and chats. The fact is that we have a fairly small sales department - only 2 people, I and the sales manager. It is quite difficult for us to quickly respond to customer requests via chat rooms (similar to JivoSite, LiveTex, etc.), because at the same time, some of us may be on display (our office is in the house we sell), someone accepts an incoming call, so when we receive a client’s call from the chat, we cannot respond promptly for objective reasons, which leads to loss lead The idea was to automate the process by creating a bot that owns the basic information on the project being implemented, is able to answer standard questions and, most importantly, is able to get the Client's phone number, which we could call back later. Colleagues from the "AI-chat" found for us such a solution - CHAT-BOT, which was loaded with data about our project. As of the current time: we like how it works. CHAT-BOT gives several leads a day, it is very convenient. What I would like to see in the development of CHAT-BOT - integration with CRM-systems, this is very lacking. We wish CHAT-Bot developer every success and further product development, he has a very big future. "
Alexander Malkerov
Head of Sales Department
Orekhovo. Park House